Mar 20, 2008 Restronic Mattresses complaint by Sandra |
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We paid over $3600 for mattresses in 2006. They were supposed to be the best on the market according to Consumer Reports.
Not even 2 years later they are a piece of crap. When talking to Restonic directly, they tried to tell me they had not been in the market in Mississippi in 2006, although I had printed a search page of sellers 60 miles as far away from my home of 24 stores that carried them.
They are supposed to have a full 15 year warrenty on them==no pro-rated stuff. If they fail within the 15 years, free replacement I've gone round and round with these folks, and it has'nt been easy.
DO NOT REMOVE THE TAGS FROM THE MATTRESSES---That supposedly voids your warrenty. I had removed mine, but had them with my reciepts and other info on the set on file. Now they want me to send them a copy of my reciepts, the tags----and would you believe that they want me to cut a 6 inch by 6 inch hole in my mattress and send them that also. So if they refuse to warrenty the mattreses, they will be ruined for good and no matter what, I will have to live with a hole in my mattress or buy new ones on my own. Cutting the mattress up just doesn't seem right to me. No more Restonic for me, Sealy, Certa, Simmons or some one has to top this tyoe of service!
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